Introduction

At the Laguna Law Firm (“we,” “our,” “us”), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our attorneys, investigators, select administrative staff, and clients.

Messaging Terms and Conditions
• By providing your phone number and agreeing to receive texts, you consent to receive text messages from The Laguna Law Firm, from 949-930-1386 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. If you have any questions or concerns about this Privacy Policy or our SMS services, please contact us at info@lagunalawfirm.com Or (949) 930-1386. Mobile opt-in information is never shared with third parties.

1. Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following types of information:

a. Personal Information:

Phone number

Name

Email address (if provided)

b. Case-Related Information:

Case number and client ID (if applicable)

Relevant details necessary for effective communication regarding your case

c. Message Data:

The content of SMS messages sent and received

Delivery status of SMS messages

Interaction data related to SMS messages

2. How We Use Your Information

We use the collected information strictly for case management and communication purposes, specifically for:

a. Communication:

Providing case updates and essential information via SMS

Responding to client inquiries and delivering necessary legal support

b. Service Improvement:

Understanding and analyzing the use of our SMS services

Improving communication methods to better serve clients

c. Legal Compliance:

Complying with applicable laws and regulations

Responding to lawful requests and legal processes

d. SMS Terms & Conditions:

By providing your phone number and opting in, you consent to receive text messages from Laguna Law Firm related to:

• Case updates and client communications
• Appointment reminders
• Follow-up information regarding initial consultations
• Client service or inquiry responses

Message frequency may vary, up to a maximum of 4 messages per month. Message and data rates may apply.

You will receive SMS messages for account notifications, case updates, and customer care support.

You may cancel at any time by replying STOP or CANCEL. For help, reply HELP or contact us at (949) 930-1386 or info@lagunalawfirm.com

3. Sharing Your Information

We will not share, sell, or disclose your information to third parties except:

a. Service Providers: We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.

b. Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We do not transfer consumer data to any external organizations under any circumstances, including with consent.. For questions or concerns, you can contact us at info@lagunalawfirm.com

4. Security of Your Information

We have strict internal policies and technical safeguards to prevent unauthorized sharing or access to user data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

a. Opt-Out: You can opt out of receiving SMS messages from us by replying “STOP” or “CANCEL” to any message or contacting us at info@lagunalawfirm.com

b. Access and Correction: You can request access to or correction of your personal information by contacting us at info@lagunalawfirm.com

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS services, please contact us at info@lagunalawfirm.com Or (949) 930-1386

The Laguna Law Firm

1968 S. Coast Hwy #485

Laguna Beach, CA 92651

United StatesIf you have any questions or concerns about this Privacy Policy or our SMS services, please contact us at info@lagunalawfirm.com Or (949) 930-1386